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For technical support, general questions, sales and subscriptions.
We're here for you
How can we help?
The Brinq team is ready to answer your questions and help with setup, e-invoicing and subscriptions. Email us or send a support ticket and we'll get back to you by email.
Send a support ticket
Describe your request in the form and you'll get a confirmation email right away.
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Sign in to your dashboard to manage your plan and branches and reach support from your account.
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FAQ
Quick answers to common questions
General
Does Brinq take a commission on my sales?
Absolutely not. At Brinq, we provide the technical system as a SaaS with a fixed monthly or yearly subscription only. All sales funds go directly to your bank account with no deductions from us.
Is there a free trial?
Yes. Plans come with a free trial — each plan shows its trial length in the pricing section — so you can try Brinq before you pay.
How do I upgrade or renew my plan?
From your dashboard → Billing you can request an upgrade or renewal. For any billing question, email us.
E-invoicing
How does ZATCA integration work?
Our POS system is fully compliant with ZATCA Phase 2 requirements. You just need to enter your Tax Number and extract an OTP from the Fatoora portal, and our system will automatically connect and issue compliant invoices with QR codes.
Are invoices reported if the cashier is offline?
Yes. Invoices are saved on the device and reported automatically once you're back online, and you can track each invoice's status in the dashboard.
App & devices
What happens if the internet disconnects from the POS?
The Brinq POS app is smartly designed to work in Offline Mode. You can continue taking orders and issuing local invoices. Once the internet connects, the system will automatically cloud-sync all sales.
How do I download Brinq Cashier?
Download it free from Google Play or the App Store by searching for “Brinq Cashier”, or from brinq.cloud/go, then sign in with your business account.
How do staff sign in to the app?
The business owner creates staff accounts and permissions in the dashboard, then each staff member signs in to the app with their own credentials.
Didn't find your answer?
Email us directly and our team will get back to you.